Addressing your concerns

Customer satisfaction is a priority to us! We strive to provide you with the highest standard of service and encourage you to reach out to us so that we can address any concerns you have. If you have comments or require assistance addressing your concerns, we suggest you follow these steps:


Step 1:

We encourage you to reach out to your account manager directly or our customer service department who have the experience and authority to resolve most issues:

Customer Service

Phone : 1-888-563-4321
Email :


Step 2:

If you are not satisfied with the response you received, please get in touch with the LBC Capital Customer Inquiries department:

Customer Inquiries

5035 South Service Road
Burlington, ON L7L 6M9



Step 3:

LBC Capital is a subsidiary of Laurentian Bank of Canada. If the issue is still not resolved to your satisfaction after the second step, please get in touch with the Laurentian Bank Head of Complaints Resolution, preferably in writing, using the following contact:

Laurentian Bank
Head of Complaints Resolution

1360 René-Lévesque Boulevard West, suite 600
Montréal, Quebec H3G 0E5

Phone: 514-284-7192 or toll-free 1-800-479-1244
Fax: 514-284-7194 or toll-free 1-800-473-4790